Meeting point · Heathrow
Where to meet your driver at Heathrow Terminal 4
Your meeting point
Terminal 4 Park & Ride car park (Zone A, Scylla Road)
The Terminal 4 car park is closed (June 2026). After landing, take the free shuttle bus from Terminal 4 to the Park & Ride — your driver will meet you there.
Your driver holds a board with your name
Lines open 24 hours a day, every day.
From the plane to your driver
Step 1
Land
We track your flight, so your driver knows if you land early or late.
Step 2
Passport control
Follow the signs for Arrivals and UK Border.
Step 3
Collect your bags
Pick up any checked luggage in baggage reclaim, then go through customs.
Step 4
Come out into Arrivals
Walk through the arrivals exit into the public arrivals hall.
Step 5
Take the free shuttle bus
The Terminal 4 car park is closed, so drivers can’t wait at the terminal. Take the free shuttle bus from Terminal 4 to the Park & Ride.
Step 6
Meet your driver at the Park & Ride
Your driver waits at Terminal 4 Park & Ride car park with a board showing your name.
Step 7
Walk to the car together
Your driver helps with your bags and takes you to the car.
Can’t use the shuttle bus?
Travelling with a pram, a lot of luggage, or need help getting around? Call us on +44 20 7118 0110 before you leave the terminal and we’ll sort it out with your driver.
Can’t find your driver?
- 1Stay at Terminal 4 Park & Ride car park — your driver is on the way to you, or already looking for you.
- 2Call your driver on the number in your driver-details email (we send it the day before).
- 3Share your location. When your driver arrives we text you a tracking link — tap Share my location so they can find you.
- 4Call or WhatsApp us — we’re here 24/7 and can reach your driver straight away.
Good to know
- We track your flightIf you land early or late, your pickup time moves with it.
- 30 minutes free waitingYour driver waits 30 minutes after your pickup time at no extra cost.
- Driver details the day beforeName, phone number, car and registration — by email.
- Look for your nameYour driver holds a board with your name at the meeting point.
Other Heathrow terminals
Not sure which terminal? See our Heathrow terminal guide. Check your flight on the live Heathrow arrivals board. Not booked yet? Get a fixed-price quote.