Flight Delay Policy
No Late-Arrival Charge
Free live flight tracking on every airport transfer. Pickup auto-adjusts to actual landing time. 15 minutes free waiting from your chosen pickup time, no late-arrival charge, no missed-pickup fee. Diverted flights re-routed; cancelled flights free-cancellation up to 24h ahead. You don\'t need to call — we already know.
FREE
Flight tracking
15 min
Free wait from your pickup time
£0
Late-arrival charge
24/7
Dispatch & support
How it works
Tell us the flight number at booking
That's the only input we need. Our system polls FlightAPI.io live feed for that flight from 24 hours ahead.
Pickup auto-adjusts as the flight updates
If the flight is delayed, the driver dispatch shifts. If it's early, the driver moves up. You don't call, you don't worry.
Driver meets you in arrivals at the actual landing time
Name board, free meet & greet, and 15 minutes of free waiting from the pickup time you chose. Pick a time that allows for passport control and baggage.
What you don't pay for
FAQ
What happens if my flight is delayed?+
Free flight tracking — we monitor your flight live from departure to arrival. The driver pickup time auto-adjusts to the actual landing time. No late-arrival charge, no missed-pickup fee, no need to call us. You'll find your driver inside the arrivals hall with a name board, regardless of how late your flight runs.
What is the free waiting time at the airport?+
You choose at booking how long after landing your driver should come — 15 minutes or more, to allow for Border Control and baggage. The driver then waits 15 minutes free from that requested pickup time. After that, waiting is charged at 60p per minute, including parking. A late flight never costs you waiting: the pickup time moves with the actual landing time.
What if my flight is diverted to a different airport?+
Tell us as soon as you know — call our 24/7 dispatch on the booking confirmation number. We re-route the driver to the diversion airport (often Stansted, Luton or East Midlands instead of Heathrow). The original journey continues; only the small additional mileage to/from the diversion is recharged at the published rate.
What if my flight is cancelled?+
Free cancellation up to 24 hours before the booked pickup time. Inside 24 hours, the published cancellation policy applies — typically a partial refund minus a small administrative fee. For airline-cancelled flights with proof, we waive the fee.
How does the flight tracking work? Do I need to do anything?+
Tell us the flight number at booking — that's it. Our system polls the FlightAPI.io live feed every 15 minutes from 24 hours before scheduled landing. The driver receives an updated arrival time automatically and adjusts the dispatch slot. No phone call from you needed.
What if Border Control queues are unusually long?+
Allow for Border Control when you choose your pickup time — non-EU arrivals at Heathrow at peak times often need 60 minutes or more. The 15 minutes of free waiting start from the pickup time you chose, and waiting after that is charged at 60p per minute. If you are held in a long queue, call or message us so your driver knows.
Do you charge a "missed pickup" fee?+
No — there is no missed-pickup fee when the cause is a delayed flight, customs queue, or airline issue. The free flight tracking exists specifically so you don't worry about that.
What if I land much earlier than scheduled?+
Same flight tracking covers early landings — the driver moves the pickup forward to match your actual landing. They'll still meet you inside arrivals with a name board, just earlier than originally planned.
Book — and let us handle the rest
Fixed price, free flight tracking, no late-arrival charge.
Get a fixed-price quote